Shift Lead: Hands-On Leader in a Fast-Paced Growth Role

Five Guys logo; Lancaster (Lancaster County); On-site; USD 18,000 - 26,000; Full time

Job summary

Five Guys is seeking a Shift Leader in the United States to act as a hands-on leader, running shift operations in the manager’s absence and ensuring top‑notch guest experiences. You’ll engage with your team, uphold brand standards, and drive daily success.

Ideal candidates have 1–2 years of leadership experience in hospitality, strong communication, and comfort with POS systems. Grow with a fast-paced, high-energy team committed to quality and teamwork.

Qualifications

• 1–2 years of restaurant, retail, or hospitality experience (leadership preferred).
• A team-first mindset with strong communication skills.
• Someone who leads by doing—not just directing.
• Ability to stay cool and make decisions in a fast-paced environment.
• Basic math and comfort using POS systems.

Responsibilities

• Lead the shift and step in to run operations when management isn’t on site.
• Jump into every position—cashier, grill, prep, fries, dining room—no task is too small.
• Deliver fast, accurate service and create a great guest experience every time.
• Coach, support, and motivate crew members to perform at their best.
• Help train new team members and build a strong, positive culture.
• Keep the restaurant clean, safe, and up to brand standards.
• Manage shift tasks like breaks, cash handling, and closing reports.

Skills

Leadership

POS systems

Communication

Teamwork

Job description

Five Guys is seeking a Shift Leader in the United States to act as a hands-on leader, running shift operations in the manager’s absence and ensuring top‑notch guest experiences. You’ll engage with your team, uphold brand standards, and drive daily success.

Ideal candidates have 1–2 years of leadership experience in hospitality, strong communication, and comfort with POS systems. Grow with a fast-paced, high-energy team committed to quality and teamwork.