Shift Lead — Hands-On Leader, Fast-Paced Growth

Five Guys logo; Norfolk (VA); On-site; USD 20,000 - 29,000; Full time

Job summary

Five Guys Norfolk is seeking a Shift Leader to run daily operations and lead a fast-paced team. You’ll work hands-on across all roles—cashier, grill, prep, fries, and dining room—to ensure top-notch guest experiences.

You’ll coach and motivate crew, help train new teammates, and maintain brand standards while managing breaks, cash handling, and closing reports. Great leadership opportunities and career growth await.

Qualifications

• 1–2 years of restaurant, retail, or hospitality experience (leadership preferred).
• Strong communication skills.
• Leads by doing—not just directing.
• Ability to stay cool and make decisions in a fast-paced environment.
• Basic math and comfort using POS systems.

Responsibilities

• Lead the shift and step in to run operations when management isn’t on site.
• Jump into every position—cashier, grill, prep, fries, dining room—no task is too small.
• Deliver fast, accurate service and create a great guest experience every time.
• Coach, support, and motivate crew members to perform at their best.
• Help train new team members and build a strong, positive culture.
• Keep the restaurant clean, safe, and up to brand standards.
• Manage shift tasks like breaks, cash handling, and closing reports.

Skills

Leadership

Communication

Decision making under pressure

Team player

Tools

POS systems

Job description

Five Guys Norfolk is seeking a Shift Leader to run daily operations and lead a fast-paced team. You’ll work hands-on across all roles—cashier, grill, prep, fries, and dining room—to ensure top-notch guest experiences.

You’ll coach and motivate crew, help train new teammates, and maintain brand standards while managing breaks, cash handling, and closing reports. Great leadership opportunities and career growth await.