Shift Lead: Hands-On Leader Driving Guest Experience

Five Guys logo; Sterling (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

Five Guys Operations LLC in Sterling, VA is seeking a Shift Leader to be a hands-on leader, running daily operations when management isn’t on site and helping train crew. You’ll jump into cashier, grill, prep, fries, dining room, ensuring fast, accurate service and a great guest experience on every shift.

You’ll coach and motivate teammates, uphold safety and cleanliness standards, and contribute to a positive culture. This role offers growth within a fast-paced, team-driven environment.

Qualifications

• 1–2 years of restaurant, retail, or hospitality experience (leadership preferred)
• A team-first mindset with strong communicationskills
• Someone who leads by doing—not just directing
• Ability to stay cool and make decisions in a fast-paced environment
• Basic math and comfort using POS systems

Responsibilities

• Lead the shift and step in to run operations when management isn’t on site
• Jump into every position—cashier, grill, prep, fries, dining room—no task is too small
• Deliver fast, accurate service and create a great guest experience every time
• Coach, support, and motivate crew members to perform at their best
• Help train new team members and build a strong, positive culture
• Keep the restaurant clean, safe, and up to brand standards
• Manage shift tasks like breaks, cash handling, and closing reports

Skills

Leadership

Team-first mindset

Communication skills

Decision making

Basic math

Tools

POS systems

Job description

Five Guys Operations LLC in Sterling, VA is seeking a Shift Leader to be a hands-on leader, running daily operations when management isn’t on site and helping train crew. You’ll jump into cashier, grill, prep, fries, dining room, ensuring fast, accurate service and a great guest experience on every shift.

You’ll coach and motivate teammates, uphold safety and cleanliness standards, and contribute to a positive culture. This role offers growth within a fast-paced, team-driven environment.