Shift Lead, Guest Services (Flexible Schedule)

Pilot Company; Laredo (TX); On-site; USD 15,608 - 20,911; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is hiring a Guest Services team member in the United States. The role oversees a shift of one-to-two cashiers, processes cash, credit and debit transactions, and ensures high-quality guest service at the travel center.

You will follow policies, handle guest concerns, and support store operations to keep the center running smoothly. Pay starts at $11.33–$15.18 per hour, with benefits including nationwide medical plan, dental/vision, 401(k), and weekly pay.

Qualifications

• Customer-service oriented with a focus on guest satisfaction.
• Ability to manage a small team and delegate tasks.
• Experience handling cash and processing transactions.

Responsibilities

• Lead a shift of one-to-two cashiers to process all cash, credit, and debit transactions.
• Complete end-of-shift reports and close out procedures.
• Follow company guidelines for restricted merchandise sales (e.g., alcohol, tobacco).
• Maintain a clean and organized work area; promote and sell products.
• Resolve guest concerns and communicate issues to management.

Skills

Guest service

Cash handling

Team leadership

Sales techniques

Job description

Pilot Company is hiring a Guest Services team member in the United States. The role oversees a shift of one-to-two cashiers, processes cash, credit and debit transactions, and ensures high-quality guest service at the travel center.

You will follow policies, handle guest concerns, and support store operations to keep the center running smoothly. Pay starts at $11.33–$15.18 per hour, with benefits including nationwide medical plan, dental/vision, 401(k), and weekly pay.