Guest Services Shift Lead — Flexible Schedule & Perks

Pilot Company; Cartersville (GA); On-site; USD 16,462 - 23,350; Full time

Benefits offered by this job

Fuel Discount

Medical Plan

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is seeking a Guest Services associate at our travel center to process merchandise and fuel transactions, lead a small cashier team, and maintain a clean, organized work area. You will handle restricted merchandise rules, deliver quality guest service, and support other center functions in a fast-paced environment.

Starting pay ranges from $11.95 to $16.95 per hour, with benefits including a nationwide medical plan, 401(k), tuition reimbursement, and weekly pay.

Responsibilities

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
• Complete end-of-shift reports and close out procedures
• Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
• Determine break schedules and team member placement during shift
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Job description

Pilot Company is seeking a Guest Services associate at our travel center to process merchandise and fuel transactions, lead a small cashier team, and maintain a clean, organized work area. You will handle restricted merchandise rules, deliver quality guest service, and support other center functions in a fast-paced environment.

Starting pay ranges from $11.95 to $16.95 per hour, with benefits including a nationwide medical plan, 401(k), tuition reimbursement, and weekly pay.