Shift Lead: Guest-Focused Fast-Food Service

Harri; Milpitas (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Fresh Dining Concepts, LLC is seeking a Shift Supervisor to oversee store operations in the absence of supervision, ensuring product preparation, guest service, and compliance with safety standards. You will lead team members, coordinate breaks, and maintain quality during high-volume periods.

The role requires 18+ years old, 6 months–2 years in retail/food service, ServSafe certification, and availability for nights/weekends/holidays.

Qualifications

• Must be 18 years old or older.
• 6 months to 2 years of experience in retail management, food service, or equivalent retail experience.
• Current food handler certification, or ability to obtain certification within the first 30 days as required by local law.
• Basic math and basic reading skills, including simple addition, multiplication, and subtraction.
• Ability to use and operate a calculator accurately.
• Attention to detail.
• Display leadership, coaching others respectfully and professionally.
• Availability to work shifts, including nights, weekends, and holidays.
• Compliance with all health and sanitation laws and regulations.

Responsibilities

• Perform all Team Member responsibilities such as preparing products.
• Insert, rotate, and remove pretzel/Cinnabon trays; monitor ovens for correct baking time and product color.
• Prepare drinks and bag orders using appropriate health and safety measures.
• Direct and coordinate the activities of Team Members; coordinate their meal breaks and breaks per state and federal law.
• Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating up to standards and to set a positive example for the team.
• In the event of call-offs, no-shows, etc., contact the Store Manager or Assistant Manager, as directed, and recommend a solution to secure a replacement for the shift.
• Monitor product quality and adherence to proper operating procedures; handle complaints as required.
• Ensure guest service and a positive guest experience.
• Address, respond to, and resolve guests’ needs, questions, and complaints, as required.
• Assure that all opening/closing procedures are performed, including all daily and scheduled maintenance and cleaning procedures.
• Responsible for store funds during shift assigned; manage cash drawers and access to cash.
• Run register reports, complete Daily Cash Reports, and hourly reading sheets; complete Sales Log report if closing.
• Follow all cash management and cash register policies and ensure proper cash handling.
• Complies with all brand and Fresh Dining Concepts, LLC policies/procedures including relevant federal and state regulations.

Job description

Fresh Dining Concepts, LLC is seeking a Shift Supervisor to oversee store operations in the absence of supervision, ensuring product preparation, guest service, and compliance with safety standards. You will lead team members, coordinate breaks, and maintain quality during high-volume periods.

The role requires 18+ years old, 6 months–2 years in retail/food service, ServSafe certification, and availability for nights/weekends/holidays.