Shift Lead: Guest-First Team Leader

Ultimart; Town of Coloma (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

None

Job summary

A&W Restaurants, a well-known quick service brand, is seeking a shift lead to oversee duties during the upcoming shift, delegate tasks, and ensure guests receive prompt, quality service. The role requires maintaining cleanliness, stocking products, and upholding health and safety standards in a fast-paced environment.

The shift lead will resolve guest concerns, manage a team, and stay up-to-date with product knowledge and company updates while supporting promotions and maintaining a welcoming

Qualifications

• Strong interpersonal skills
• Effective oral and written communication with team and guests
• Ability to learn new concepts quickly and work in a team

Responsibilities

• Delegate tasks and ensure duties are completed during shift
• Provide prompt, guest-first service and maintain quality food and beverage standards
• Adhere to health, safety and sanitation guidelines
• Maintain cleanliness of the restaurant environment and restrooms
• Resolve guest complaints and follow up for satisfaction
• Maintain attendance, punctuality, and uniform/compliance standards
• Support promotions and upsell additional menu items
• Ensure guest and team safety by following policies and cash handling procedures

Job description

A&W Restaurants, a well-known quick service brand, is seeking a shift lead to oversee duties during the upcoming shift, delegate tasks, and ensure guests receive prompt, quality service. The role requires maintaining cleanliness, stocking products, and upholding health and safety standards in a fast-paced environment.

The shift lead will resolve guest concerns, manage a team, and stay up-to-date with product knowledge and company updates while supporting promotions and maintaining a welcoming