Shift Lead: Guest-First Quick-Service Leader

Ultimart; Princeton (NJ); On-site; USD 19,000 - 25,000; Full time

Job summary

A&W Restaurants in Princeton, NJ seeks a shift lead to supervise team duties, ensure guest satisfaction, and maintain clean, safe service areas. You will delegate tasks, uphold recipe standards, and address guest concerns while supporting promotions and daily operations.

Qualities include strong interpersonal skills, effective communication, and teamwork. The role requires reliability, punctuality, and adherence to hygiene guidelines to deliver high-quality All American Food.

Qualifications

• Strong interpersonal skills.
• Effectively communicate, orally and in writing with Team Members and guests.
• Learn new concepts and procedures quickly.
• Work in a team environment.
• Develop and maintain effective working relationships with Team Members.

Responsibilities

• Delegating tasks and ensuring all duties are completed during their shift.
• Makes decisions based on a guest-comes-first attitude.
• Provides quality food and beverages consistently by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guides for all products.
• Provides a clean and welcoming environment. Ensures products are stocked. Maintains restaurant cleanliness including exterior, restrooms, and dining and counter areas.
• Takes appropriate and immediate action to resolve guest complaints. Follows up to ensure satisfaction.
• Maintains a clean and organized workstation and accurately completes duties on cleaning and maintenance checklists.
• Maintains regular and consistent attendance and punctuality. Adheres to Uniform Guidelines and complies with appearance and hygiene standards.
• Supports company sales events and promotions. Offers additional menu items to guests. Remains up-to-date with product knowledge and company communications.
• Ensures the safety of guests and Team Members by following A&W policies and procedures, including those for cash handling and safety and security.
• Maintains positive relationships with Team Members and embraces diversity. Works with Team Members to deliver engaging guest service and complete operational tasks.
• Respects management’s authority and completes other duties as assigned.

Skills

Interpersonal skills

Communication

Teamwork

Job description

A&W Restaurants in Princeton, NJ seeks a shift lead to supervise team duties, ensure guest satisfaction, and maintain clean, safe service areas. You will delegate tasks, uphold recipe standards, and address guest concerns while supporting promotions and daily operations.

Qualities include strong interpersonal skills, effective communication, and teamwork. The role requires reliability, punctuality, and adherence to hygiene guidelines to deliver high-quality All American Food.