Shift Lead - Guest-First Restaurant Leader

McAlister's Deli | MidSouth Hospitality; Hendersonville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

McAlister's Deli in Tennessee is seeking an Assistant Manager to help lead the shift with energy and pride, supporting great service, strong operations, and a welcoming guest experience from the first hello to the final thank-you.

You’ll coach team members, monitor performance, and maintain clean, safe dining standards while embracing an ownership mentality and a guest-first culture that drives a positive guest experience.

Qualifications

• Ownership mentality and leadership experience.
• Ability to lead and direct staff professionally.
• Strong guest service orientation.
• Willingness to participate in company trainings and orientations.
• Ability to lift at least 40 pounds and meet physical requirements.

Responsibilities

• Support the Restaurant Manager in running day-to-day operations and leading the shift.
• Coach team members on service, speed, accuracy, and cleanliness.
• Monitor performance, solve issues quickly, and keep the restaurant running smoothly.
• Champion a positive, guest-first culture—ensuring every customer feels welcome.
• Help maintain accountability for standards, execution, and continuous improvement.

Skills

Leadership

Guest service

Ownership mentality

Communication

Problem solving

Team coaching

Job description

McAlister's Deli in Tennessee is seeking an Assistant Manager to help lead the shift with energy and pride, supporting great service, strong operations, and a welcoming guest experience from the first hello to the final thank-you.

You’ll coach team members, monitor performance, and maintain clean, safe dining standards while embracing an ownership mentality and a guest-first culture that drives a positive guest experience.