Shift Leader: Guest Experience & Operations

McAlister's Deli | MidSouth Hospitality; Antioch (TN); On-site; USD 42,000 - 55,000; Full time

Job summary

McAlister's Deli | MidSouth Hospitality in Tennessee is looking for an Assistant Manager to lead shifts with energy and pride, supporting great service, strong operations, and a welcoming guest experience from the first hello to the final thank-you.

We seek guest-focused, experienced leaders who want to grow, coach others, and help the restaurant succeed in a fast-paced environment with an ownership mentality.

Qualifications

• Must be able to perform all job functions safely.
• Ability to provide outstanding customer service.
• Ability to lead and direct staff in an effective, professional manner.
• Must meet company performance standards and expectations for the role.
• Must participate in all company training and orientations, and some training may require overnight travel.
• Must be able to work the assigned schedule and required hours.
• Must be able to lift at least 40 pounds and have the physical ability and stamina to perform management job functions.

Responsibilities

• Support the Restaurant Manager in running day-to-day operations and leading the shift.
• Coach team members on service, speed, accuracy, and cleanliness.
• Monitor performance, help solve issues quickly, and keep the restaurant running smoothly.
• Champion a positive, guest-first culture—ensuring every customer feels welcome.
• Help maintain accountability for standards, execution, and continuous improvement.

Skills

Leadership

Guest service

Problem solving

Communication

Coaching

Operations

Job description

McAlister's Deli | MidSouth Hospitality in Tennessee is looking for an Assistant Manager to lead shifts with energy and pride, supporting great service, strong operations, and a welcoming guest experience from the first hello to the final thank-you.

We seek guest-focused, experienced leaders who want to grow, coach others, and help the restaurant succeed in a fast-paced environment with an ownership mentality.