Shift Lead: Guest Experience & Team Support

University of Kentucky; Lexington (VA); On-site; USD 18,000 - 23,000; Part time

Job summary

University of Kentucky is seeking a Student Shift Manager for an off-campus entertainment center in Lexington, KY. The role supports daily operations, leads the shift team, and ensures guests have a great experience.

Part-time or full-time hours, with several on evenings, weekends, and holidays. You will supervise staff, coordinate guest services, and help manage cash and shift tasks while upholding safety and cleanliness standards.

Qualifications

• Must be at least 18 years old.
• Strong customer service and communication skills.
• Ability to lead, motivate, and work effectively with a team.
• Dependable, responsible, and able to take ownership of assigned responsibilities.
• Ability to stay calm and make good decisions in a fast-paced environment.
• Strong problem-solving and organizational skills.

Responsibilities

• Lead, support, and direct employees during each shift.
• Create a positive, productive, team-oriented work environment.
• Provide excellent customer service and handle guest questions or concerns.
• Oversee daily operations and adjust priorities as needed.
• Assist with birthday parties, group events, and guest experiences.
• Support operations at front counter, attractions, bar, kitchen, or other areas.
• Train and coach employees and clarify expectations.
• Ensure policies and procedures are followed by staff.
• Maintain cleanliness, organization, and safety throughout the facility.
• Handle opening and closing responsibilities and shift-related tasks.
• Manage cash, payments, and other shift duties.
• Address problems promptly and find practical solutions.
• Communicate important updates to management.
• Step in as needed to support the team and guest experience.

Skills

Customer service

Leadership

Team motivation

Problem solving

Communication

Decision making

Attendance reliability

Job description

University of Kentucky is seeking a Student Shift Manager for an off-campus entertainment center in Lexington, KY. The role supports daily operations, leads the shift team, and ensures guests have a great experience.

Part-time or full-time hours, with several on evenings, weekends, and holidays. You will supervise staff, coordinate guest services, and help manage cash and shift tasks while upholding safety and cleanliness standards.