Shift Lead - Guest Experience & Team Coaching

Buffalo Wild Wings; Moscow (ID); On-site; USD 19,000 - 25,000; Full time

Job summary

Buffalo Wild Wings in Moscow, Idaho, is seeking a Shift Lead to help manage daily restaurant operations, coach Team Members, and ensure an exceptional guest experience. You will lead the shift, uphold food safety standards, and drive guest satisfaction in a high-volume, full-service setting.

The role requires a high school diploma, availability nights/weekends/holidays, and the ability to obtain required certifications. Join a team oriented toward energy, teamwork, and great guest experiences.

Qualifications

• High school diploma or equivalent required.
• Minimum age to serve alcohol as required by state/local law.
• Must obtain and maintain required food safety and alcohol service certifications, where required.
• Previous restaurant leadership experience in a high-volume, full-service environment preferred.
• Strong leadership, communication, and guest service skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Lead daily shift operations while delivering an outstanding guest experience.
• Coach, develop, and support Team Members to drive performance and engagement.
• Ensure compliance with food safety, alcohol service, and company standards.
• Monitor labor, service, and operational efficiency throughout each shift.
• Conduct pre-shift meetings and provide real-time coaching.
• Support hiring, training, and retention of Team Members.
• Promote sales initiatives and company loyalty programs.
• Perform other duties as assigned.

Skills

Leadership

Communication

Guest service

Flexible scheduling

Certifications

Age requirement

Education

High school diploma or equivalent

Job description

Buffalo Wild Wings in Moscow, Idaho, is seeking a Shift Lead to help manage daily restaurant operations, coach Team Members, and ensure an exceptional guest experience. You will lead the shift, uphold food safety standards, and drive guest satisfaction in a high-volume, full-service setting.

The role requires a high school diploma, availability nights/weekends/holidays, and the ability to obtain required certifications. Join a team oriented toward energy, teamwork, and great guest experiences.