Shift Lead: Guest Experience & Team Coach

Dunkin' Donuts; City of Cortland (NY); Hybrid; USD 22.000 - 26.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Flexible hours

Tuition reimbursement

Career development

Ongoing training

Health, dental, vision

401K

Paid Time Off

Free/discounted food & beverages

Zusammenfassung

The Wolak Group, a Dunkin' Donuts franchisee, is hiring a Shift Leader for our Cortland, New York location. Lead daily operations, ensure guest satisfaction, and uphold Dunkin standards across service, beverage quality, and food safety.

You will train teammates, coach new staff, and collaborate with management to deliver fast, friendly service and a welcoming environment for every guest. This role includes competitive pay, flexible hours, benefits, and growth opportunities.

Qualifikationen

• Casual Dining Experience
• Experience leading a team

Aufgaben

• Support operational excellence by role modeling and leading the team to deliver exceptional Guest Service
• Train and coach new and existing employees
• Ensure team members complete all assigned duties and serve safe, quality food/drinks as part of creating a superior guest experience.

Kenntnisse

Guest service

Team leadership

Training & coaching

Operations excellence

Jobbeschreibung

The Wolak Group, a Dunkin' Donuts franchisee, is hiring a Shift Leader for our Cortland, New York location. Lead daily operations, ensure guest satisfaction, and uphold Dunkin standards across service, beverage quality, and food safety.

You will train teammates, coach new staff, and collaborate with management to deliver fast, friendly service and a welcoming environment for every guest. This role includes competitive pay, flexible hours, benefits, and growth opportunities.