Shift Lead — Team Coach for Guest Experience

Lansing; Terpening Corners (NY); On-site; USD 22,386 - 26,174; Full time

Benefits offered by this job

Competitive Pay

Tuition reimbursement

Career development

Comprehensive health, dental, and vision coverage

401K Savings

Paid Time Off

Free/discounted food and beverage items

Job summary

The Wolak Group in Lansing, New York, is hiring a Shift Leader to ensure operational excellence and exceptional guest service at our Dunkin’ franchise. Responsibilities include leading the team, training new staff, and ensuring quality in food and drinks. The position offers competitive pay ranging from $16.25-$19.00/hr, benefits like health coverage and 401K savings, and a chance for career development. Join us in providing America's favorite coffee and snacks while working in a dynamic environment.

Qualifications

• Ability to lead a team to deliver exceptional guest service.
• Experience in training and coaching staff.
• Strong communication and interpersonal skills.

Responsibilities

• Support operational excellence by leading the team.
• Ensure completion of assigned duties by team members.
• Provide a superior guest experience with quality food and drinks.

Skills

Guest service excellence

Team leadership

Training and coaching

Job description

The Wolak Group in Lansing, New York, is hiring a Shift Leader to ensure operational excellence and exceptional guest service at our Dunkin’ franchise. Responsibilities include leading the team, training new staff, and ensuring quality in food and drinks. The position offers competitive pay ranging from $16.25-$19.00/hr, benefits like health coverage and 401K savings, and a chance for career development. Join us in providing America's favorite coffee and snacks while working in a dynamic environment.