Shift Lead - Guest Experience & Operations

Torsap Thai Kitchen

Ontario (CA)

On-site

USD 25,000 - 36,000

Full time

9 days ago

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Benefits offered by this job

employee discounts

free meal while working over

Job summary

Torsap Thai Kitchen in California is seeking a dedicated Restaurant Supervisor to lead a fast-paced hourly team, ensuring guest satisfaction from shift start to finish. You will coach staff, uphold food safety standards, manage opening/closing operations, and partner with management to drive hospitality, quality, and efficiency.

Must be 21+, ServSafe certified, with 2–3 years of AM experience in fast casual.

Qualifications

ServSafe certification required.
2–3 years of AM experience in fast casual or quick service with opening experience a plus.
Coach mentality and dedication to a positive environment and productive team culture.
Detail-oriented with focus on food quality, food safety, service timing, cleanliness and morale.
Drive warmth, authenticity and hospitality for guests and team.
Proactive problem solving and solution orientation.
21+ years old and flexible availability.
Proficient in managing cost of goods sold and labor.
Lead a team to create a memorable guest experience.
Demonstrate true leadership and ability to work weekends, nights, and holidays.

Responsibilities

Develop hourly team members to exceed guest expectations.
Provide proactive leadership for positive staff and guest experiences.
Collaborate with recruitment, coaching, training and development activities.
Model core values and work with management to deliver high-quality, timely results.
Manage inventory and ordering.
Open and close restaurant operations.