Assistant Manager - Guest Experience & Team Leadership

dinebrands; Chesapeake (VA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

401K Plan

Health, Dental and Vision Options

Tuition Reimbursement

Career Advancement

Job summary

Dine Brands Global, Inc. is seeking a restaurant supervisor in Chesapeake, VA. The role focuses on operational excellence, guest satisfaction, staff development, and financial performance to ensure Applebee's standards are met.

The candidate should have 1-2+ years in supervisory roles in casual dining, with strong integrity, adaptability, and a hands-on approach. Flexible availability is required, including nights, weekends, and holidays.

Qualifications

• 1-2+ years of supervisory experience in casual dining preferred
• Experience teaching and training staff preferred
• Strong personal and professional integrity
• Ability to deal with confidential information and/or issues using discretion and good judgment
• Passion to thrive in a fast-paced work environment
• Ability to solve problems on the go
• Passion for hospitality and interacting with guests
• Sense to be "hands on" when needed
• Flexible availability, including nights, weekends, and holidays.
• A passion for food service and providing guests' exceptional service.
• Ability to occasionally lift and carry objects weighing up to 50 pounds, counter height to shoulder height, across the restaurant.

Responsibilities

• Operational Excellence: Maintaining restaurant cleanliness, adhering to safety and security protocols, and ensuring proper food preparation and presentation.
• Guest Experience: Ensuring guests have a positive dining experience by addressing complaints, providing timely and friendly service, and actively engaging with customers.
• Staff Management: Supervising, training, and developing team members to ensure they deliver excellent service and meet Applebee's standards.
• Financial Performance: Assisting with inventory management, cost control, and maximizing profitability.
• Team Leadership: Leading and motivating staff to achieve daily goals, manage schedules, and maintain a positive work environment.
• Employee Development: Recruiting, onboarding, and training new employees, and providing opportunities for growth.
• Communication: Serving as a point of contact for staff, vendors, and other internal teams.

Skills

Supervisory experience

Staff training

Integrity

Discretion

Hospitality mindset

Problem solving

Adaptability

Guest interaction

Hands-on

Flexible schedule

Food service passion

Physical stamina

Job description

Dine Brands Global, Inc. is seeking a restaurant supervisor in Chesapeake, VA. The role focuses on operational excellence, guest satisfaction, staff development, and financial performance to ensure Applebee's standards are met.

The candidate should have 1-2+ years in supervisory roles in casual dining, with strong integrity, adaptability, and a hands-on approach. Flexible availability is required, including nights, weekends, and holidays.