Shift Lead, Food Service & Hospitality | Flexible Schedule

Pilot Travel Centers LLC.; Holland (MI); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company’s restaurant team is seeking a supervisor to provide operational support during non-peak hours, ensuring brand standards and smooth shift execution at our Holland, MI location. You’ll oversee team performance, monitor cash handling, and uphold hospitality goals while training staff and maintaining safety and cleanliness.

The role emphasizes labor management, adherence to policy, and collaboration with management to meet service standards and product freshness.

Responsibilities

• Maintains Brand and PTC restaurant operational standards
• Executes shift plan
• Follows up assigned tasks
• Assists management team
• Works hourly positions
• Monitors food prep and register procedures and cash handling policies and processes
• Accountable for hospitality and Speed of Service (SOS) goals at all times according to Brand and PTC Hospitality standards
• Provides direction to team members during shift
• Ensures restaurant cleaning processes and methods are followed
• Monitors labor usage and break policy according to Blue Cube
• Adheres to restaurant plans/objectives as set by Restaurant General Manager
• Assists with training and cross training of team members as directed
• Adheres to all Brand and PTC processes and policies
• Monitors register procedures and cash handling policies and processes
• Maintains safe working conditions by following all safety and security policies and processes
• Ensures all team members are adhering to Brand and PTC’s dress code standards
• Follows all Brand maintenance processes and methods
• Advises Restaurant General Manager as to performance/discipline problems
• Ensures acceptable execution of suggestive selling, product, food safety and cleanliness standards
• Ensures compliance of Brand and PTC marketing and ensures products are available and fresh
• Works hourly positions
• Other duties as assigned by management

Job description

Pilot Company’s restaurant team is seeking a supervisor to provide operational support during non-peak hours, ensuring brand standards and smooth shift execution at our Holland, MI location. You’ll oversee team performance, monitor cash handling, and uphold hospitality goals while training staff and maintaining safety and cleanliness.

The role emphasizes labor management, adherence to policy, and collaboration with management to meet service standards and product freshness.