Shift Lead: Restaurant Operations & Guest Experience

Pilot Flying J; Haubstadt (IN); On-site; USD 16,000 - 24,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is seeking a Restaurant Supervisor to provide operational support to the restaurant management team. This role will supervise restaurant activities during non-peak hours and support the shift plan, ensuring brand standards are met and cash handling policies are followed.

The position emphasizes hospitality, speed of service, and staff training, with responsibilities including monitoring labor, maintaining safety and dress code, and assisting the Restaurant General Manager with

Qualifications

• Supervise restaurant activities during non-peak hours as needed.
• Maintain Brand and PTC restaurant operational standards.
• Follow cash handling policies and processes.
• Provide direction to team members during shift.
• Assist with training and cross-training of team members.

Responsibilities

• Maintains Brand and PTC restaurant operational standards
• Executes shift plan
• Follows up assigned tasks
• Assists management team
• Works hourly positions
• Monitors food prep and register procedures and cash handling policies and processes
• Accountable for hospitality and SOS goals at all times according to Brand and PTC Hospitality standards
• Provides direction to team members during shift
• Ensures restaurant cleaning processes and methods are followed
• Monitors labor usage and break policy according to Blue Cube
• Adheres to restaurant plans/objectives as set by Restaurant General Manager
• Assists with training and cross training of team members as directed
• Adheres to all Brand and PTC processes and policies
• Monitors register procedures and cash handling policies and processes
• Maintains safe working conditions by following all safety and security policies and processes
• Ensures all team members are adhering to Brand and PTC’s dress code standards
• Follows all Brand maintenance processes and methods
• Advices Restaurant General Manager as to performance/discipline problems
• Ensures acceptable execution of suggestive selling, product, food safety and cleanliness standards
• Ensures compliance of Brand and PTC marketing and ensures products are available and fresh
• Works hourly positions
• Other duties as assigned by management

Skills

Leadership

Hospitality

Cash handling

Staff training

Team coordination

Time management

Safety compliance

Job description

Pilot Company is seeking a Restaurant Supervisor to provide operational support to the restaurant management team. This role will supervise restaurant activities during non-peak hours and support the shift plan, ensuring brand standards are met and cash handling policies are followed.

The position emphasizes hospitality, speed of service, and staff training, with responsibilities including monitoring labor, maintaining safety and dress code, and assisting the Restaurant General Manager with