Shift Lead – Firehouse Subs | Restaurant Leadership Opportunity

AJG Holdings and Wholesale; Phoenix (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Flexible scheduling

Employee referral bonus

Tips $4-6/hr

Greaseless kitchen

Career growth in restaurant management

Job summary

Firehouse Subs is seeking a Shift Lead to assist the General Manager in a fast-paced restaurant environment, ensuring top-quality dining and exceptional customer service.

As a Shift Lead, you will supervise the team, maintain food quality and safety, perform POS operations, and ensure accurate cash handling while providing a warm greeting to guests. Flexible scheduling and growth in restaurant management are available.

Qualifications

• Leadership and strong communication skills.
• Basic computer knowledge including Microsoft Office and POS systems.
• Ability to stand, bend, reach, and work in walk-in coolers.

Responsibilities

• Supervise and motivate team members during shifts.
• Maintain food quality, safety, and cleanliness standards.
• Provide outstanding customer service—greet every guest with a smile.
• Operate food prep equipment and POS systems.
• Handle cash transactions accurately and follow cash-handling policies.

Skills

Leadership

Communication

Basic computer knowledge

Stand/bend/reach

Walk-in coolers

Tools

POS systems

Job description

Join Firehouse Subs, a leading U.S. fast-casual restaurant chain, as a Shift Lead and take your career to the next level! We're looking for a motivated and reliable leader who thrives in a fast-paced restaurant environment and is passionate about delivering exceptional customer service.

As a Shift Lead, you'll assist the General Manager in overseeing daily operations, managing team performance, and ensuring every guest enjoys a top-quality dining experience.

Why Work With Us

• Flexible scheduling (full-time & part-time)
• Employee referral bonus
• Tips averaging $4–$6 per hour
• Greaseless kitchen environment
• Career growth opportunities in restaurant management

Key Responsibilities

• Supervise and motivate team members during shifts
• Maintain food quality, safety, and cleanliness standards
• Provide outstanding customer service-greet every guest with a smile
• Operate food prep equipment and POS systems
• Handle cash transactions accurately and follow all cash-handling policies

Qualifications

• Leadership and communication skills
• Basic computer knowledge (Microsoft software & POS systems)
• Ability to stand, bend, and reach throughout shift
• Comfortable working in walk-in coolers/freezers (40°F to -10°F)

About Firehouse Subs®

Founded by former firefighters, Firehouse Subs® is built on a passion for hearty food, heartfelt service, and public safety. Our mission is to serve great food and give back to the communities we serve through the Firehouse Subs Public Safety Foundation®. We're proud to be recognized as the #1 brand in community support in the restaurant industry.

Note: This position is with an independently owned and operated franchise. All hiring decisions are made by the franchisee.