Shift Lead – Firehouse Subs

AJG Holdings and Wholesale; Avondale (AZ); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Flexible scheduling

Referral bonus

Cash tips

Greaseless kitchen

Career growth

Job summary

Firehouse Subs is seeking a Shift Lead to support the General Manager in daily restaurant operations and team performance. You will help ensure a top-quality dining experience and drive customer satisfaction in a fast-paced environment.

Join a team that values leadership, clear communication, and hands-on coaching, with opportunities for growth within restaurant management. This position offers the chance to contribute to a greaseless kitchen and a supportive work culture.

Qualifications

• Leadership abilities and strong communication are essential.
• Basic computer knowledge including POS systems and Microsoft Office is required.
• Ability to stand, bend, and reach during shifts.
• Comfort working in walk-in coolers/freezers (40°F to -10°F).

Responsibilities

• Supervise and motivate team members during shifts.
• Maintain food quality, safety, and cleanliness standards.
• Provide outstanding customer service - greet every guest with a smile.
• Operate food prep equipment and POS systems.
• Handle cash transactions accurately and follow cash-handling policies.

Skills

Leadership

Communication

Basic computer skills

Tools

POS systems

Microsoft Office

Job description

Join Firehouse Subs, a leading U.S. fast-casual restaurant chain, as a Shift Lead and take your career to the next level! We're looking for a motivated and reliable leader who thrives in a fast-paced restaurant environment and is passionate about delivering exceptional customer service.

As a Shift Lead, you'll assist the General Manager in overseeing daily operations, managing team performance, and ensuring every guest enjoys a top-quality dining experience.

Why Work With Us

• Flexible scheduling (full-time & part-time)
• Employee referral bonus
• Tips averaging $4–$6 per hour
• Greaseless kitchen environment
• Career growth opportunities in restaurant management

Key Responsibilities

• Supervise and motivate team members during shifts
• Maintain food quality, safety, and cleanliness standards
• Provide outstanding customer service-greet every guest with a smile
• Operate food prep equipment and POS systems
• Handle cash transactions accurately and follow all cash-handling policies

Qualifications

• Leadership and communication skills
• Basic computer knowledge (Microsoft software & POS systems)
• Ability to stand, bend, and reach throughout shift
• Comfortable working in walk-in coolers/freezers (40°F to -10°F)

About Firehouse Subs®

Founded by former firefighters, Firehouse Subs® is built on a passion for hearty food, heartfelt service, and public safety. Our mission is to serve great food and give back to the communities we serve through the Firehouse Subs Public Safety Foundation®. We're proud to be recognized as the #1 brand in community support in the restaurant industry.

Note: This position is with an independently owned and operated franchise. All hiring decisions are made by the franchisee.