Shift Lead — Fast-Paced Service & Team Growth

AJG Holdings and Wholesale; Phoenix (AZ); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Flexible scheduling

Referral bonus

Tips $4–$6 per hour

Greaseless kitchen

Career growth in management

Job summary

Firehouse Subs in Phoenix, AZ is seeking a Shift Lead to assist the General Manager in daily operations and to drive exceptional guest experiences. The role focuses on supervising team members, maintaining food quality and safety, and delivering outstanding customer service in a fast-paced restaurant environment.

You will manage cash transactions, operate the POS system, and support open/close procedures to ensure smooth daily operations.

Qualifications

• Experience in a supervisory role or as a team lead.
• Ability to stand, walk, and be on your feet during shifts.
• Comfortable working in walk-in coolers/freezers and in a fast-paced environment.

Responsibilities

• Supervise and motivate team members during shifts.
• Maintain food quality, safety, and cleanliness standards.
• Provide outstanding customer service and greet guests with a smile.
• Operate food prep equipment and POS systems.
• Handle cash transactions accurately and follow cash-handling policies.

Skills

Leadership

Communication

POS proficiency

Microsoft Office

Tools

POS systems

Microsoft Office

Job description

Firehouse Subs in Phoenix, AZ is seeking a Shift Lead to assist the General Manager in daily operations and to drive exceptional guest experiences. The role focuses on supervising team members, maintaining food quality and safety, and delivering outstanding customer service in a fast-paced restaurant environment.

You will manage cash transactions, operate the POS system, and support open/close procedures to ensure smooth daily operations.