Shift Lead

Bethyl Laboratories, Inc; Roseburg (OR); On-site; USD 1,928,640 - 2,479,680; Full time

Job summary

Dairy Queen in Roseburg, OR is seeking positive, energetic crew members to deliver fan-first service in a fast-paced environment. You will greet fans, assist in restaurant operations, and help maintain a clean, inviting dining area.

If you value teamwork, accountability, and sharing smiles, you can grow with our team. Prior quick-service experience and the ability to supervise areas during shifts are a plus.

Qualifications

• Minimum 6+ months of high-volume quick service restaurant experience.
• High School diploma or equivalent.
• Capable of supervising specific areas of the business in a fast-paced environment.
• Strong knowledge and application of safe food handling practices.
• Highly organized and detail oriented.
• Work well under pressure with a positive attitude.
• Able to stand throughout shift and lift up to 50 pounds.
• Exhibit good manners, personal hygiene, and promptness.
• Have fun and maintain a positive attitude at all times.

Responsibilities

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance.
• Greet and welcome fans to the Dairy Queen brand.
• Strive to exceed fan expectations and deliver fan-first service.
• Assist in the management of specific areas of the restaurant during shifts.
• Pace the crew to high performance and resolve bottlenecks in workflow.
• Assist the GM and Assistant Managers with training and coaching crew members.
• Ensure the restaurant is properly organized and staffed.
• Create and maintain a positive, safe, clean, inviting environment.
• Solve fan concerns following service recovery standards.
• Be a team player and maintain good relations with staff and management.
• Model performance standards for all team members.

Skills

Customer service

Team supervision

High-volume restaurant

Attention to detail

Communication

Job description

We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service, we would love to hear from you! Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.

Job Functions:

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Strive to exceed fan expectations and deliver fan first service through timely and quality service
• Assist in the management of specific areas of the restaurant during scheduled shifts
• Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow
• Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team
• Ensure that the restaurant is properly organized and staffed
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
• Models performance standards for all team members and work stations
• At all times exhibit a genuine passion for excellence
• Perform other duties as assigned by management

Requirements:

• Minimum 6+ months of high volume quick service restaurant experience required
• High School diploma or equivalent
• Must be capable of supervising specific areas of the business in a fast-paced environment
• Strong knowledge and application of safe food handling practices
• Highly organized and detail oriented
• Work well under pressure packed situations while maintaining a great attitude
• Comfortable standing for entire shift and able to lift 50 pounds
• Exhibit good manners, proper personal hygiene, and promptness
• Have fun and maintain a positive attitude at all times!