A leading fast-food chain in Fall River seeks a Shift Lead to inspire and guide the team, ensuring customer satisfaction and operational excellence. The role involves overseeing daily operations, managing team performance, and resolving customer issues. Ideal candidates have prior restaurant/retail experience and strong leadership skills. This position offers competitive pay, flexible schedules, free meals, and various benefits, creating a rewarding work environment.
Qualifications
1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
Must be at least 18 years of age.
Excellent communication skills and organizational skills.
Responsibilities
Ensure consistent customer satisfaction by executing the MIC Success Routine.
Oversee team members’ completion of Shift Excellence tasks.
Resolve customer complaints quickly.
Skills
Customer satisfaction
Leadership
Communication skills
Basic math skills
Job description
A leading fast-food chain in Fall River seeks a Shift Lead to inspire and guide the team, ensuring customer satisfaction and operational excellence. The role involves overseeing daily operations, managing team performance, and resolving customer issues. Ideal candidates have prior restaurant/retail experience and strong leadership skills. This position offers competitive pay, flexible schedules, free meals, and various benefits, creating a rewarding work environment.