Shift Lead — Fast-Paced Guest Service Leader

Refuel Operating Company, LLC; Greenwood (MS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay with a raise after 90–

Daily Pay access

Discounted gas

Free drinks & food discounts

401K

Referral bonuses

So much more!

Job summary

Refuel Operating Company, LLC is seeking a Krystal Shift Lead to guide daily restaurant operations, train and coach team members, and model Krystal’s core values.

You will drive guest satisfaction, ensure food safety, and support sales initiatives, while handling cash/control procedures and labor management.

This non-exempt, full-time role requires flexibility to work evenings, weekends, and some holidays, with opportunities for career growth within Refuel’s expanding network.

Qualifications

• Experience with food safety and store operations.
• Strong leadership, communication, and coaching skills.
• Able to multitask and stay organized in a fast-paced environment.
• Reliable decision-making and problem-solving abilities.
• Cash handling and inventory tracking basics.
• Able to stand for long periods and lift up to 50 lbs.
• Positive attitude and teamwork mindset.

Responsibilities

• Demonstrate Krystal Core Values while training, coaching, and recognizing team members
• Support performance management processes to ensure accountability and development
• Assist management in building and retaining high-performing teams
• Lead a customer-focused culture by modeling exceptional guest service
• Resolve guest concerns professionally and coach team members on service excellence
• Ensure food safety and quality standards are met through direct supervision
• Support restaurant marketing initiatives, promotions, and sales-driving programs
• Ensure operational procedures are followed to maximize speed, accuracy, and quality
• Execute cash handling, security, inventory, labor, and food control procedures during shifts
• Identify operational gaps and take corrective action to improve performance
• Ensure compliance with company policies, procedures, and operating systems
• Perform other duties as assigned

Skills

Food safety

Leadership

Multitasking

Decision making

Cash handling

Teamwork

Stand for long periods

Lifting 50 lbs

Education

Retail experience

Basic math

On-the-job training provided

Job description

Refuel Operating Company, LLC is seeking a Krystal Shift Lead to guide daily restaurant operations, train and coach team members, and model Krystal’s core values.

You will drive guest satisfaction, ensure food safety, and support sales initiatives, while handling cash/control procedures and labor management.

This non-exempt, full-time role requires flexibility to work evenings, weekends, and some holidays, with opportunities for career growth within Refuel’s expanding network.