Shift Lead — Growth, Leadership & Customer Excellence

Krystal Restaurants LLC; Albany (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive starting pay

Flexible schedules

Health benefits

401k

Job summary

The Shift Leader at Krystal Restaurants LLC supports the store management team’s daily operations, ensuring adherence to Krystal’s standards across product prep, customer service, facilities maintenance and financial accountability.

You will assist in selecting, training and coaching A+ talent to achieve key results in People, Customer, Sales and Profit, while modeling Krystal’s Core Values and driving a customer-focused culture.

Qualifications

• Must be at least 21 years of age.
• Servsafe certification required.
• High School Diploma or GED preferred with one or more years restaurant experience.
• Systems & Software - proficient level knowledge of Microsoft Office software applications.
• Must be able to work a flexible schedule including days, nights, overnights, & weekends.
• May be required to travel to other locations, e.g. other stores, bank, meetings as business dictates.

Responsibilities

• Demonstrate the Krystal Core Values while assisting the management team in building high performing employees when training, retaining and recognizing A+ talent utilizing Krystal’s tools and processes.
• Partners with the management team to execute the Performance Management process consistently to ensure employees are set up for success and held accountable.
• Drives customer-focused culture by serving as a role model in resolving customer issues and partnering with the management team to train employees to meet or exceed customer service standards.
• Coaches, drive excellence, recognize and hold their shift accountable around core operational procedures through the use of the OSM and Company systems.
• Ensures that food safety standards are met through direct observation while running their shifts.
• Partners with the management team to ensure that restaurant level plan and marketing initiatives are in place and being implemented.
• Executes cash/security, inventory, labor and food control procedures during their shift and takes appropriate actions to identify and close gaps.

Skills

Customer focus

Initiative

Action oriented

Team player

Education

Servsafe certification

High School Diploma or GED

Tools

Microsoft Office

Job description

The Shift Leader at Krystal Restaurants LLC supports the store management team’s daily operations, ensuring adherence to Krystal’s standards across product prep, customer service, facilities maintenance and financial accountability.

You will assist in selecting, training and coaching A+ talent to achieve key results in People, Customer, Sales and Profit, while modeling Krystal’s Core Values and driving a customer-focused culture.