Shift Lead: Fast-Paced Customer Service & Team Lead

Domino's; Washington (District of Columbia); On-site; USD 35,000 - 52,000; Full time

Job summary

Domino's Pizza Team Washington, Inc. in the Washington DC metropolitan area is seeking a team‑oriented Shift Leader to help oversee daily operations, quality, and guest service.

You will manage front‑of‑house and back‑of‑house tasks, assist the Manager on Duty, train staff, handle cash, take orders, and ensure compliance with safety and cleanliness standards while promoting great customer experiences. This role operates in a fast-paced, high-volume setting with opportunities for growth.

Qualifications

• Pass applicable background checks.
• Excellent written and verbal communication skills for interactions with management and customers.
• Able to multi-task effectively in a fast-paced environment.
• Ability to lead a team on duty and coordinate tasks across FOH/BOH.

Responsibilities

• Greets customers and takes orders professionally and promptly.
• Oversees front-of-house cash management and daily cash reports.
• Maintains high standards of customer service during high-volume operations.
• Ensures food quality, sanitation and safety standards are followed.
• Assists Manager on Duty and coordinates shift assignments.
• Trains and guides team members; ensures proper queue and service flow.
• Performs inventory support and restocking; handles labeling and packaging as needed.
• Resolves customer complaints promptly and professionally.
• Cross-trains with other team members to ensure seamless service.

Skills

Customer service

Communication

Multi-tasking

Team leadership

Cash handling

Problem solving

Tools

POS system

Job description

Domino's Pizza Team Washington, Inc. in the Washington DC metropolitan area is seeking a team‑oriented Shift Leader to help oversee daily operations, quality, and guest service.

You will manage front‑of‑house and back‑of‑house tasks, assist the Manager on Duty, train staff, handle cash, take orders, and ensure compliance with safety and cleanliness standards while promoting great customer experiences. This role operates in a fast-paced, high-volume setting with opportunities for growth.