Shift Lead - Elevate Guest Experience & Team Performance

McDonald's Restaurants Limited; Atlanta (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay up to $18 per hour

Employee discounts

Free meals

Paid vacation after 1 year

Tuition reimbursement

Training and advancement opportunities

401k after 1 year

Medical, dental, and vision benefits

Job summary

McDonald’s USA operates a restaurant in Atlanta via an independent franchisee. The Shift Manager will oversee crew scheduling, supervise daily operations, and ensure a superior guest experience across all shifts.

You will lead with customer service, maintain food safety standards, manage safety, inventory, and profitability, and coach team members to learn and perform at a high level.

Qualifications

• Demonstrated passion for helping others and serving customers.
• Strong customer service and support focus.
• Clear communication and decision-making in fast-paced environments.

Responsibilities

• Lead the experience: Handle and oversee crew schedules.
• Inspire and Empower: Provide encouraging leadership for crew and managers to provide an outstanding guest experience.
• Understand that teamwork is key: Supervise and lead food safety and cleanliness measures to meet McDonald’s standards.
• Take action first: Take measures around safety, security, inventory, and profitability.
• Never stop learning: Cultivate and encourage training, education, and continued learning within the restaurant.
• Be results-oriented: Drive and expect a high level of performance from the team.

Skills

Customer service

Communication

Problem solving

Leadership

Job description

McDonald’s USA operates a restaurant in Atlanta via an independent franchisee. The Shift Manager will oversee crew scheduling, supervise daily operations, and ensure a superior guest experience across all shifts.

You will lead with customer service, maintain food safety standards, manage safety, inventory, and profitability, and coach team members to learn and perform at a high level.