Shift Lead: Elevate Customer Experience & Store Ops

Walgreens; New Orleans (LA); On-site; USD 23,000 - 30,000; Full time

Job summary

Walgreens in New Orleans seeks a frontline leader to manage store opening/closing when management is not present, handle cash accurately, and ensure the floor and stock room are prepared for the day. You will greet customers, assist with products, and uphold service standards while coaching peers to deliver a delightful Walgreens experience.

This role supports inventory, pricing, and displays, and ensures compliance with policies and local regulations. Excellent English is required.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.
• Responsible for holding store keys to open and close without management as necessary.
• Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.
• Responsible for bag checks of team members before leaving the store.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Skills

Leadership experience

Cash handling

Customer service

English fluency

Job description

Walgreens in New Orleans seeks a frontline leader to manage store opening/closing when management is not present, handle cash accurately, and ensure the floor and stock room are prepared for the day. You will greet customers, assist with products, and uphold service standards while coaching peers to deliver a delightful Walgreens experience.

This role supports inventory, pricing, and displays, and ensures compliance with policies and local regulations. Excellent English is required.