Shift Lead: Elevate Customer Experience & Store Ops

Walgreens; Fontana (CA); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens Fontana store in Fontana, CA is seeking a Customer Experience and Operations Associate to keep the store ready for business, assist customers, and support management with opening/closing, cash handling and merchandising. You will help with pricing, inventory, back‑door deliveries, and store maintenance to ensure a clean, compliant, and welcoming environment.

This role emphasizes delivering a distinctive customer experience, coaching teammates, and working cross‑functionally to resolve

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including required systems start-ups and cash handling.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change to cash registers.
• Models and delivers a distinctive customer experience.
• Engage customers and patients by greeting and assisting with products and services; resolve issues for a positive experience.
• Share customer service best practices with team members to deliver a distinctive customer experience.
• Hold store keys to open/close without management as necessary.
• Assist with warehouse and vendor ordering process, including backdoor deliveries.
• Register all sales on assigned cash register; track scanning errors, price verifications, and voids.
• Assist in reviewing order exceptions and reverse logistics on release day.
• Assist in evaluating and developing displays; complete resets and revisions.
• Maintain accurate inventory counts across all store areas.
• Ensure pricing accuracy and signage; comply with local regulations for pricing.
• Assist with bookkeeping activities and store maintenance tasks.
• Ensure compliance with policies and proper store appearance.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification

Pharmacy license

Job description

Walgreens Fontana store in Fontana, CA is seeking a Customer Experience and Operations Associate to keep the store ready for business, assist customers, and support management with opening/closing, cash handling and merchandising. You will help with pricing, inventory, back‑door deliveries, and store maintenance to ensure a clean, compliant, and welcoming environment.

This role emphasizes delivering a distinctive customer experience, coaching teammates, and working cross‑functionally to resolve