Shift Lead Dispatcher — Tow & Go Operations

Houston-Galveston Area Council; Houston (TX); On-site; USD 45,000 - 48,000; Full time

Job summary

Houston-Galveston Area Council seeks a Lead Dispatcher to oversee Tow and Go dispatch operations from Houston TranStar and to ensure compliance with program policies, grant requirements, and service standards. This in-person role trains dispatch staff and maintains active dispatch responsibilities.

The position emphasizes real-time guidance, documentation, and coordination with partners, delivering excellent customer service in a fast-paced environment.

Qualifications

• Experience in dispatching or call center settings.
• Prior lead/supervisory responsibilities.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Strong customer service skills.

Responsibilities

• Serve as Lead Dispatcher on shift and enforce policies.
• Provide real-time guidance to dispatchers.
• Monitor response times and incident documentation.
• Train new dispatchers.
• Dispatch wrecker companies per procedures.
• Monitor ETAs and follow up on delayed responses.

Skills

Dispatching experience

Lead role experience

Call center experience

Customer service under pressure

Education

High school or Associate’s Degree

Tools

Dispatch software

Job description

Houston-Galveston Area Council seeks a Lead Dispatcher to oversee Tow and Go dispatch operations from Houston TranStar and to ensure compliance with program policies, grant requirements, and service standards. This in-person role trains dispatch staff and maintains active dispatch responsibilities.

The position emphasizes real-time guidance, documentation, and coordination with partners, delivering excellent customer service in a fast-paced environment.