Dispatcher

Houston-Galveston Area Council; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Houston-Galveston Area Council is seeking a dispatcher to process Tow and Go service requests, coordinate with law enforcement and towing partners, and document calls in our dispatch system. This in-person role requires strong customer service, the ability to stay calm under pressure, and the commitment to operate within standard procedures during emergencies.

The position offers daytime support with a 2:00pm–10:00pm shift from Houston TranStar, contributing to regional safety and mobility

Qualifications

• Experience in dispatching or call center is preferred.
• Must be able to remain calm under pressure in a fast-paced environment.
• Entry-level position with required high school diploma or equivalent.

Responsibilities

• Receive and process Tow and Go service requests from law enforcement, citizens, and towing partners.
• Provide professional customer service and keep motorists calm and safe until help arrives.
• Document incident details accurately into the dispatch system.
• Dispatch wrecker companies according to procedures and guidelines.
• Monitor ETAs and follow up on wreckers with delayed responses.
• Escalate issues to supervisor and communicate with program partners.
• Support emergency operations during severe weather or large-scale incidents.

Skills

Customer service

Calm under pressure

Fast-paced environment

Education

High school diploma or associate degree

Tools

Dispatch system

Job description

About Houston-Galveston Area Council

The Houston-Galveston Area Council is one of the largest regional planning commissions in the country with a diverse service area of 13 counties and more than 7 million people. We are the pulse of our region addressing issues that cross city limits and county lines every single day. We make decisions that affect our transportation system, ensure the safety and well-being of our seniors, connect people to jobs, help families recover from natural disasters, preserve water quality for our children, and so much more. We work to make the region a great place to live, work, and thrive.

What will I be doing?

• Receive and process Tow and Go service requests from law enforcement, citizens,andtowing partners.


• Provide great customer service and keepmotoristscalm and safe until help arrives.


• Receive and process service requests, accurately documenting details into the dispatch system.


• Dispatch wrecker companiesin accordance withprogram procedures andguidelines.


• Monitor and track dispatched calls, verifying responseand clearancetimes.


• Accurately document incident detailsand clearance times in dispatch systems.


• Monitor ETAs andfollow up on wreckers with delayed responses.


• Escalate service issues or concerns to yoursupervisor.


• Provide professional and courteous communication withprogram partners.


• Support emergency operations during severe weather or large-scale incidents.


• This is an in-person position; must be able to work from Houston TranStar.


• Shift hours: 2:00pm - 10:00pm

Key Qualifications

• Experience working in dispatching or a call center setting is preferred


• Experience working in a fast-paced environment


• Must have strong customer service skills with the ability to remain calm under pressure

Do you have…

• High school or Associate’s Degree


• Entry-level position

Preferred

• 1-3 years of experience with dispatching or working in a call center environment

All employees of H-GAC are required to reside within the agency’s region of service to support our commitment to excellence in service of our region.

H-GAC is an equal opportunity/ADA employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status.