Shift Lead: Customer Service & Team Ops

Ontario Trillium Foundation; Elkton (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

Ontario Trillium Foundation is hiring for a Manager on Duty in Elkton, Virginia. This role involves overseeing daily operations, ensuring excellent customer service, and managing team members in a fast-paced environment. Successful candidates will demonstrate exceptional communication skills and the ability to multi-task effectively, while also leading the team to maintain service quality and food standards. Opportunities for career growth and supportive training are available.

Qualifications

• Ability to pass applicable Company background checks.
• Excellent written and verbal communication skills.
• Ability to function in a dynamic, fast-paced environment.
• Ability to work independently and as part of a team.

Responsibilities

• Provides leadership support to the Manager on Duty.
• Maintains customer service during high-volume operations.
• Greets customers and takes orders professionally.
• Oversees cash management duties and tracks cash accurately.
• Supports shift management and communicates assignments.

Skills

Customer service

Multi-tasking

Communication skills

Team leadership

Job description

Ontario Trillium Foundation is hiring for a Manager on Duty in Elkton, Virginia. This role involves overseeing daily operations, ensuring excellent customer service, and managing team members in a fast-paced environment. Successful candidates will demonstrate exceptional communication skills and the ability to multi-task effectively, while also leading the team to maintain service quality and food standards. Opportunities for career growth and supportive training are available.