Shift Lead: Customer Service & Team Growth (Flexible Schedule)

Workstream; Kernersville (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free staff meals

Additional employee discounts

Flexible schedules

Internal career growth opportunities

Job summary

Wingstop in Kernersville, NC is seeking energetic shift leaders to supervise the operations of a shift, ensure food safety, product preparation, cleanliness, and uphold company standards while also performing cashier or cook duties.

This role focuses on supervising staff, delivering outstanding guest service, managing inventory and schedules, and ensuring proper closing procedures are followed. It offers opportunities for growth within a fast-paced restaurant team.

Responsibilities

• Performs all tasks and responsibilities of a Wingstop crew member.
• Ensure that each Guest receives outstanding service by providing a Guest-friendly environment.
• Trains newer or less experienced crew members in their tasks and responsibilities.
• Practices inventory control standards.
• Store policies are being followed by all staff members.
• Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
• Open and/or close the Restaurant and meet required work hours.
• Manage and motivate the crew members.
• Ensure breaks are coordinated effectively and quickly.
• Assemble and package orders according to the Wingstop standard.
• Assist all other positions when necessary.
• Assist in keeping the kitchen & dining room clean throughout the shift.
• Ensure that all crew members are always health safety conscious.
• Resolve customer issues with efficiency and a good attitude.
• Be sure the store is clean at closing. All equipment is accounted for and put back, trash is covered and packed neatly, floors are swept and mopped, and all other daily closing procedures are being followed.

Job description

Wingstop in Kernersville, NC is seeking energetic shift leaders to supervise the operations of a shift, ensure food safety, product preparation, cleanliness, and uphold company standards while also performing cashier or cook duties.

This role focuses on supervising staff, delivering outstanding guest service, managing inventory and schedules, and ensuring proper closing procedures are followed. It offers opportunities for growth within a fast-paced restaurant team.