Shift Lead: Customer Experience & Team Operations

Carwashexpress; Wadsworth (OH); On-site; USD 17,908 - 24,796; Full time

Job summary

Take 5 Car Wash in Wadsworth, OH is seeking a Shift Lead to help run each shift smoothly and provide a great customer experience. You will engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site.

The role focuses on customer engagement, operational safety, and team leadership to ensure staff and customers are supported and the wash process flows efficiently.

Qualifications

• Experience delivering friendly customer service and engaging with customers.
• Ability to lead a team during shifts and assist with opening/closing procedures.
• Strong focus on safety and following site protocols.
• Attention to detail to ensure wash quality and standards.

Responsibilities

• Greet customers, explain services, memberships and options to drive engagement and sales.
• Direct vehicles safely through the wash process and prepare cars for washing.
• Lead the team on shift, delegate tasks, and resolve issues in the absence of management.
• Inspect vehicles for quality and report any equipment or process issues.

Job description

Take 5 Car Wash in Wadsworth, OH is seeking a Shift Lead to help run each shift smoothly and provide a great customer experience. You will engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site.

The role focuses on customer engagement, operational safety, and team leadership to ensure staff and customers are supported and the wash process flows efficiently.