Shift Lead: Customer Experience & Store Ops

Walgreens; Oxford (MS); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a capable team member in Mississippi to open and close the store when management is absent, handle cash and back‑office processes, and assist with deliveries through back door access. You will engage customers, resolve questions, and model professional service throughout shifts.

The role emphasizes accurate pricing, stocking, and maintaining a welcoming store environment while adhering to policies and safety guidelines.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Prefer knowledge of store inventory control.
• Obtains and maintains valid PTCB certification or pharmacy licence as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves customer issues to ensure a positive experience.
• Liaises between management and team members to communicate tasks when store management is not present.

Skills

Leadership

English fluency

Job description

Walgreens is seeking a capable team member in Mississippi to open and close the store when management is absent, handle cash and back‑office processes, and assist with deliveries through back door access. You will engage customers, resolve questions, and model professional service throughout shifts.

The role emphasizes accurate pricing, stocking, and maintaining a welcoming store environment while adhering to policies and safety guidelines.