Shift Lead: Customer Experience & Store Ops

Walgreens; Kirksville (MO); On-site; USD 23,000 - 32,000; Full time

Job summary

Walgreens in Kirksville, MO is seeking a capable team member to open and close the store in the absence of management, manage cash and refunds, and help ensure the floor and stock room readiness for the day. You will engage customers, handle backroom duties, and support displays and pricing with accuracy.

The role requires at least one year in a leadership or supervisor capacity, fluent English, and a commitment to providing a distinctive Walgreens service experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Resolves customer issues and answers questions to ensure a positive customer experience while modeling Walgreens service traits.

Skills

Leadership experience

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Kirksville, MO is seeking a capable team member to open and close the store in the absence of management, manage cash and refunds, and help ensure the floor and stock room readiness for the day. You will engage customers, handle backroom duties, and support displays and pricing with accuracy.

The role requires at least one year in a leadership or supervisor capacity, fluent English, and a commitment to providing a distinctive Walgreens service experience.