Shift Lead: Customer Experience & Store Ops

Walgreens Co.; Fort Lauderdale (FL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Fort Lauderdale seeks an energetic associate to support store operations, customer service, and daily cash handling. You will open the store in the absence of management, process returns, refunds, and price changes, while maintaining accurate inventory and signage.

A focus on delivering a distinctive customer experience with proactive help is essential. The role emphasizes teamwork, adherence to policies, and supporting vendor deliveries and displays.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring readiness for business.
• Completes product returns, order voids, customer refunds, and cash drops to the safe.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers, resolves issues, and assists with products and services to ensure a positive experience.
• Manages store keys, assists with vendor deliveries, and supports inventory and pricing tasks.
• Registers all sales, reviews exceptions, and handles price verifications and voids.
• Supports displays, stock rotation, and basic department maintenance and signing.

Skills

Retail leadership

Customer service

English fluency

Education

PTCB certification or state pharmacy license

Job description

Walgreens Co. in Fort Lauderdale seeks an energetic associate to support store operations, customer service, and daily cash handling. You will open the store in the absence of management, process returns, refunds, and price changes, while maintaining accurate inventory and signage.

A focus on delivering a distinctive customer experience with proactive help is essential. The role emphasizes teamwork, adherence to policies, and supporting vendor deliveries and displays.