Shift Lead — Customer Experience & Store Operations

Walgreens; Springfield (MO); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in Springfield, MO is seeking an energetic team member to help operate the store, greet customers, and deliver a distinctive service experience. You will open and close the floor, handle transactions, and support daily operations.

The role emphasizes leadership, customer interactions, inventory control, pricing, and adherence to state laws on regulated products. Fluency in English is required, and training will be provided to enhance service excellence.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Arrest and conviction records may be considered.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in management's absence and handle cash.
• Process returns, refunds, and cash drops.
• Deliver a distinctive, customer-focused shopping experience.
• Assist with inventory, pricing, and store displays.
• Support pharmacy window and ensure compliance with regulations.

Skills

Leadership experience

Fluent English

Education

PTCB certification or pharmacy license

Job description

Walgreens in Springfield, MO is seeking an energetic team member to help operate the store, greet customers, and deliver a distinctive service experience. You will open and close the floor, handle transactions, and support daily operations.

The role emphasizes leadership, customer interactions, inventory control, pricing, and adherence to state laws on regulated products. Fluency in English is required, and training will be provided to enhance service excellence.