Shift Lead: Customer Experience & Store Operations

Walgreens; Racine (WI); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Racine, WI is seeking a capable team member to open and close the store when management is unavailable, handle system start-ups, cash handling, and door access for deliveries. You'll engage customers, process returns and refunds, and ensure accurate transactions on registers while upholding Walgreens’ service standards and store policies.

Additionally, you will support inventory accuracy, price changes, and basic merchandising, collaborating with the team to create a welcoming,

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Preferred: PTCB certification or pharmacy license per state.

Responsibilities

• Opens and closes the store in the absence of store management, with required systems start-ups and cash handling.
• Processes returns, voids, refunds, cash drops, and provides change at registers.
• Delivers a distinctive and delightful customer experience.
• Maintains accurate inventory, stockroom organization, pricing and signage, and supports displays.
• Acts as liaison between management and team when store leadership is not present.

Skills

Leadership

Customer service

Cash handling

English fluency

Tools

Cash registers

Store systems

Job description

Walgreens in Racine, WI is seeking a capable team member to open and close the store when management is unavailable, handle system start-ups, cash handling, and door access for deliveries. You'll engage customers, process returns and refunds, and ensure accurate transactions on registers while upholding Walgreens’ service standards and store policies.

Additionally, you will support inventory accuracy, price changes, and basic merchandising, collaborating with the team to create a welcoming,