Shift Lead - Customer Experience & Store Operations

Walgreens; Oakdale (NY); On-site; USD 26,174 - 27,552; Full time

Job summary

Walgreens in Oakdale, NY is seeking a Store Lead who will open and close the store in the absence of store management, handle cash, and ensure floors and stock room are ready for the business day. You will engage customers, process returns, and support inventory, pricing, and displays.

Responsibilities include assisting with vendor deliveries, maintaining accurate counts, and modeling outstanding customer service to the team. This role requires leadership experience and English fluency.

Qualifications

• One year of leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including system start-ups and cash handling.
• Completes product returns, refunds, cash drops, and provides change to registers.
• Delivers a distinctive and delightful customer experience.
• Greet customers and assist with products and services, resolving issues to ensure a positive experience.
• Models customer service best practices for the team.
• Hold store keys to open/close when management is not present; assist with vendor deliveries.
• Maintain accurate inventory and price changes; ensure signage and local compliance.

Skills

Leadership experience

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Oakdale, NY is seeking a Store Lead who will open and close the store in the absence of store management, handle cash, and ensure floors and stock room are ready for the business day. You will engage customers, process returns, and support inventory, pricing, and displays.

Responsibilities include assisting with vendor deliveries, maintaining accurate counts, and modeling outstanding customer service to the team. This role requires leadership experience and English fluency.