Shift Lead: Customer Experience & Store Operations

Walgreens; Hernando (MS); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Hernando, MS seeks an employee to open/close the store in management's absence, manage cash, assist customers, and maintain accurate pricing and displays. You will model excellent service, train teammates on best practices, and support inventory and backroom operations to ensure a smooth daily routine.

The role emphasizes guest satisfaction, teamwork, and adherence to store procedures. Compensation aligns with hourly retail standards, and the position remains open until filled.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Able to perform cash handling, pricing changes, and basic store operations.

Responsibilities

• Opens and closes the store in the absence of management, including cash handling and getting the floor ready.
• Completes returns, refunds, cash drops, and provides change at registers.
• Engages customers and delivers a distinctive service experience.
• Models customer service best practices for the team to ensure a delightful customer experience.
• Handles store operations like inventory, displays, pricing tasks, and backroom processes.

Skills

Leadership experience

Customer service

Fluent English

Education

PTCB certification

Pharmacy license

Job description

Walgreens in Hernando, MS seeks an employee to open/close the store in management's absence, manage cash, assist customers, and maintain accurate pricing and displays. You will model excellent service, train teammates on best practices, and support inventory and backroom operations to ensure a smooth daily routine.

The role emphasizes guest satisfaction, teamwork, and adherence to store procedures. Compensation aligns with hourly retail standards, and the position remains open until filled.