Shift Lead – Customer Experience & Operations

Carwashexpress; Cullman (AL); On-site; USD 13,776 - 19,286; Full time

Job summary

Take 5 Car Wash in Cullman, AL is hiring a Shift Lead to help ensure every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site.

Key duties include greeting customers and explaining wash options and memberships, guiding vehicles through the wash, monitoring safety, and coordinating tasks during the shift.

Qualifications

• Greet customers and drive engagement with services and memberships.
• Direct vehicles and ensure safety during the wash process.
• Lead shifts, open/close, and delegate tasks to the team.

Responsibilities

• Greet customers and promote wash memberships.
• Direct vehicles through wash tunnel, ensuring proper positioning.
• Monitor equipment and report malfunctions or safety issues.
• Lead the team during shifts in the absence of management.

Skills

Customer engagement

Team leadership

Operations

Safety compliance

Customer service

Job description

Take 5 Car Wash in Cullman, AL is hiring a Shift Lead to help ensure every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site.

Key duties include greeting customers and explaining wash options and memberships, guiding vehicles through the wash, monitoring safety, and coordinating tasks during the shift.