Shift Lead — Craft Coffee & Team Coach

Starbucks Corp.; Greenville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Tuition coverage

Paid time off

Employee discount

Job summary

Starbucks Coffee Company is seeking a Shift Supervisor to lead with craft and heart, ensuring a warm, welcoming space for the community. You will coach team members, maintain quality beverages and food, and uphold store standards during busy shifts.

This role emphasizes customer service excellence, teamwork, and quick learning, with opportunities for growth and access to comprehensive benefits including health coverage, retirement plans, tuition assistance, and paid time off.

Qualifications

• Six (6) months of experience interacting with and fulfilling customer requests
• At least six (6) months of experience delegating tasks to others and coordinating two or more employees
• Knowledge of the retail environment and store operations

Responsibilities

• Lead shift with craft and heart to create a welcoming space for the community
• Prepare and coach the preparation of beverages and food to standard recipes or customized for customers
• Delegate tasks to team members and coordinate work during shifts
• Uphold quality, cash handling, safety and security standards during operations

Skills

Leadership

Customer service

Communication

Teamwork

Interpersonal skills

Multi-tasking

Job description

Starbucks Coffee Company is seeking a Shift Supervisor to lead with craft and heart, ensuring a warm, welcoming space for the community. You will coach team members, maintain quality beverages and food, and uphold store standards during busy shifts.

This role emphasizes customer service excellence, teamwork, and quick learning, with opportunities for growth and access to comprehensive benefits including health coverage, retirement plans, tuition assistance, and paid time off.