Shift Lead: Craft Coffee & People Leader

Starbucks Corp.; Elgin (IL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Tuition coverage

Paid vacation

Paid sick time

Job summary

Starbucks Coffee Company seeks a shift supervisor to lead with craft and heart, creating a welcoming community space. You will guide team members, coach beverage and food preparation, and ensure quality, safety, and cash handling during shifts.

The role emphasizes strong communication, interpersonal skills, and the ability to delegate tasks across a small team to maintain efficient store operations and exceptional customer service.

Qualifications

• Six months of experience in a role with constant customer interaction.
• At least six months of experience delegating tasks to others and coordinating two or more employees.

Responsibilities

• Direct the work of others and lead with craft and heart on the shop floor.
• Prepare and coach beverage and food preparation to standard recipes or customized for customers.
• Ensure quality beverages and food products, cash handling and store safety and security.
• Maintain a welcoming space and provide exceptional customer experiences during all shifts.

Skills

Customer service

Leadership

Communication

Teamwork

Cash handling

Store safety

Interpersonal skills

Delegation

Coaching

Job description

Starbucks Coffee Company seeks a shift supervisor to lead with craft and heart, creating a welcoming community space. You will guide team members, coach beverage and food preparation, and ensure quality, safety, and cash handling during shifts.

The role emphasizes strong communication, interpersonal skills, and the ability to delegate tasks across a small team to maintain efficient store operations and exceptional customer service.