Shift Lead: Craft Coffee, Mentor & Customer Champion

Starbucks Corp.; Elizabethtown (KY); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

401(k) retirement plan with employer  

Tuition coverage program

Paid vacation and sick time

Holiday pay

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead a store team with craft and heart, ensuring warm, welcoming service and quality beverages. You will guide baristas, coach staff, and model excellent customer interactions to brighten every guest’s day.

The role emphasizes teamwork, reliability, and the ability to manage operations while delivering Starbucks standards and safety policies in a dynamic retail environment.

Qualifications

• Direct the work of others.
• Learn quickly and adapt to changing shifts.
• Effective oral communication and customer interaction skills.
• Knowledge of the retail environment and standards.
• Strong interpersonal skills and teamwork.

Responsibilities

• Lead store operations to ensure quality beverages and food.
• Coach and delegate tasks to team members.
• Maintain attendance, punctuality, and safety standards.
• Interact with customers to fulfill requests and build relationships.

Skills

Direct the work of others

Learn quickly

Effective communication

Retail environment knowledge

Interpersonal skills

Teamwork

Relationship building

Customer interaction

Delegation

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead a store team with craft and heart, ensuring warm, welcoming service and quality beverages. You will guide baristas, coach staff, and model excellent customer interactions to brighten every guest’s day.

The role emphasizes teamwork, reliability, and the ability to manage operations while delivering Starbucks standards and safety policies in a dynamic retail environment.