Shift Lead – Craft Coffee & Guest Experience

Starbucks Corp.; Springfield (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Tuition coverage

Paid vacation

Sick time

Holidays pay

Job summary

Starbucks Corp. in Springfield, TN is seeking a Shift Supervisor to lead with craft and heart, ensuring a welcoming space for the community. You will guide the team to prepare beverages and foods to standard recipes while upholding store policies and safety protocols.

The role emphasizes customer service, coaching junior staff, and maintaining daily operations. Starbucks offers extensive benefits and growth opportunities for partners across locations.

Qualifications

• Regular attendance and punctuality required.
• Flexible hours, including mornings, evenings, weekends, and holidays.
• Maintain store policies and standards, including cash handling and safety.
• Minimum 6 months of customer-facing experience.
• Prepare and coach food/beverage preparation to standard recipes.
• Minimum 6 months of experience delegating tasks to 2+ employees.

Responsibilities

• Lead daily store operations as shift supervisor.
• Ensure quality beverages and food to customers.
• Coach and delegate tasks to team members.
• Uphold safety and security policies.
• Provide excellent customer service and maintain store standards.

Skills

Direct leadership

Quick learner

Oral communication

Retail knowledge

Interpersonal skills

Teamwork

Relationship building

Job description

Starbucks Corp. in Springfield, TN is seeking a Shift Supervisor to lead with craft and heart, ensuring a welcoming space for the community. You will guide the team to prepare beverages and foods to standard recipes while upholding store policies and safety protocols.

The role emphasizes customer service, coaching junior staff, and maintaining daily operations. Starbucks offers extensive benefits and growth opportunities for partners across locations.