Shift Lead: Craft Coffee & Customer Experience

Starbucks Corp.; Village of Germantown (WI); On-site; USD 1,929,000 - 2,480,000; Full time

Benefits offered by this job

Tuition coverage for ASU online degree

401(k) with employer match

Paid vacation

Disability benefits

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead a busy store in Wisconsin. You will guide a team to deliver high-quality beverages and food, ensure guest satisfaction, and uphold store standards. The role emphasizes efficient service, safety, and cash handling within a welcoming community space.

The position involves coordinating tasks, coaching associates, and maintaining the craft and heart Starbucks is known for, with flexibility for various hours and shifts.

Qualifications

• Six months of experience in a role requiring constant interaction with customers.
• Experience delegating tasks to two or more employees.
• Ability to direct the work of others and learn quickly.
• Knowledge of the retail environment and store safety responsibilities.

Responsibilities

• Lead shift with craft and heart to maintain a welcoming space.
• Prepare beverages and food to standard recipes or customized for customers.
• Coach and coordinate tasks among team members to ensure smooth operations.
• Maintain policies for cash handling, safety, and security.

Skills

Customer service

Attendance & punctuality

Flexible hours

Team leadership

Communication skills

Food & beverage preparation

Cash handling

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead a busy store in Wisconsin. You will guide a team to deliver high-quality beverages and food, ensure guest satisfaction, and uphold store standards. The role emphasizes efficient service, safety, and cash handling within a welcoming community space.

The position involves coordinating tasks, coaching associates, and maintaining the craft and heart Starbucks is known for, with flexibility for various hours and shifts.