Shift Lead: Coffee Shop Leader

Motley 7 Brew Llc; Gainesville (GA); On-site; USD 12,000 - 18,000; Full time

Job summary

Paycom - ATS in Gainesville, GA is seeking a Shift Lead for our coffee stand to help deliver a warm, community-focused experience. You will supervise the shift, ensure drink quality, handle customer interactions, and support stand management in daily operations and training.

Ideal candidates have leadership experience, strong communication, and the ability to work early mornings or late nights, including weekends.

Qualifications

• Ability to work a flexible schedule, including early mornings and late nights.
• Regularly works weekends and is available to work holidays if necessary.
• Prior management or leadership experience preferred.

Responsibilities

• Can converse with customers to confirm drink orders and correctly enter them into the POS.
• Knowledgeable of all recipes and secret menu items.
• Knowledgeable of all stand processes and procedures.
• Take full responsibility for the operations and energy of the shift: drink quality, customer interaction, speed, music, etc.
• Communicate with the stand management team about relevant developments in personnel, equipment, inventory levels, and operations.
• Assist the stand management team with the training and development of the team members.
• Can collect payments for orders and correctly count back change to the customer.
• Can prepare all drinks and premixes.
• Must always move with urgency, on the customer’s time.
• Stays productive and proactive throughout the entire shift, even when business is slow.
• Makes personal connections with customers every day through genuine interactions, warm smiles, and open and positive body language.
• Knows our menu and drink customizations inside and out; notices if a customer may not be ordering what they truly want and will be able to help the customer identify and correctly order their desired drink, offers suggestions and recommendations when appropriate.
• Brings their best self to work every day (good hygiene, plenty of sleep, clean clothes, kept hair/makeup). Dresses appropriately for their assigned positions.
• Is familiar with our shift change duties, checklists, and weekly chores.
• Always clocked in and ready to work at their assigned position when their shift begins
• Treats teammates and customers with respect and kindness
• Maintains a safe and healthy work environment by following organizational standards and sanitation regulation

Skills

Shift leadership

Customer service

Communication

Flexible schedule

Team training

People management

Job description

Paycom - ATS in Gainesville, GA is seeking a Shift Lead for our coffee stand to help deliver a warm, community-focused experience. You will supervise the shift, ensure drink quality, handle customer interactions, and support stand management in daily operations and training.

Ideal candidates have leadership experience, strong communication, and the ability to work early mornings or late nights, including weekends.