Shift Lead — Champion Guest Experience & Team Operations

Patton Wings, Inc.; Carrollton Township (MI); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Buffalo Wild Wings in Michigan is seeking a Shift Leader to drive operational excellence and guest satisfaction. This role inspires legendary experiences, supports team members and aims for revenue and profit growth.

Responsibilities include leading shift meetings, staffing, ensuring compliance with employment laws, maintaining cleanliness, and upholding ServSafe Alcohol, Food and HACCP standards to pass health audits.

Formación

• Guest service mentality; has a genuine desire to serve the customer.
• Strong verbal communication and listening skills.
• Self starter who works independently with minimal supervision.
• Energetic and flexible.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Manages multiple projects and timelines with a sense of urgency and follow through.
• Well organized and detail oriented.
• Forms strong working relationships within team.
• Identifies additional tasks to be completed and willingly assists others.
• Follows direction with focused attention.
• Ongoing learner; exhibits insatiable curiosity and an interest in self improvement.
• Minimum two years restaurant management experience preferred.
• Must possess proper food handlers and alcohol dispensing certifications.

Responsabilidades

• Inspire legendary experiences between friends for our guests by creating an atmosphere of happiness and a sense of community.
• Models hospitality skills/behaviors by conducting 100% table visits of guests in the restaurant.
• Effectively handles guest complaints resulting in delighted guests as evidenced by customer satisfaction scores.
• Builds positive, professional relationships with members of the community.
• Leads shift meetings, builds camaraderie and solicits feedback.
• Creates implements and executes the department staff plan and ensures proper staffing levels are maintained to build sales and delight guests in their department.
• Oversees the human resource management function ensuring 100% compliance with all employment laws, company policies, guidelines and procedures.
• Identifies and brings issues regarding team members performance to the attention of management.
• Adheres to standardized recipes 100% of time.
• Ensures the correct food ordered gets to the correct table 100% of time.
• Utilizes all compliance systems, manager tools and procedures with 100% integrity.
• Conducts administrative manager functions and completes end of day transactions by 3am.
• Maintains high cleanliness standards and holds team members accountable for adherence to daily, weekly and monthly cleaning schedules reflected in QSC score.
• Ensures adherence to ServSafe Alcohol, Food and HACCP standards as evidenced by health department audits.
• Assists in the rollout of new company programs, policies and procedures as requested.
• Ensures PCI compliance for all credit card transaction documents.
• Unloads trucks, pallets, and cases of food and beverage and puts in assigned locations.
• Other duties as assigned.
• Manages shifts to achieve sales and profit goals (including hourly labor and cost of sales).
• Ensures team meets or exceeds cost of sales actual vs. legitimate target.

Conocimientos

Guest service

Verbal communication

Independent worker

Energetic

Calm under pressure

Time management

Detail oriented

Team player

Multi-tasking

Adaptable

Descripción del empleo

Buffalo Wild Wings in Michigan is seeking a Shift Leader to drive operational excellence and guest satisfaction. This role inspires legendary experiences, supports team members and aims for revenue and profit growth.

Responsibilities include leading shift meetings, staffing, ensuring compliance with employment laws, maintaining cleanliness, and upholding ServSafe Alcohol, Food and HACCP standards to pass health audits.