SHIFT LEAD - CASUAL DINING

PENN Entertainment, Inc.; Jackpot (NV); On-site; USD 17,000 - 22,000; Full time

Job summary

PENN Entertainment, Inc. in Jackpot, NV is seeking a Front of House team member. The role requires 21+ years old, basic math, and experience with a POS system to handle orders and payments efficiently.

You will support service in a fast-paced casino setting, ensuring menu availability, proper setup, and cleanliness. Training will cover cash handling, safety, and guest service, with opportunities to contribute to specials and guest delight.

Qualifications

• Must be at least 21 years of age.
• Six (6) months experience in fast food, deli or concession; ala-carte restaurant preferred.
• Able to understand and use a POS system and count money.
• Willing to work varied shifts.
• Experience with deli equipment preferred.

Responsibilities

• Adheres to SOPs and standards of code of conduct, safety, and guest service.
• Trains Front of House team members in service, cash handling, and food safety practices.
• Ensures menu items are available and addresses outages with leadership and Culinary Team.
• Keeps venue properly set up, organized, clean, stocked, and ready for service.
• Assists in Take-Out orders and may support Kitchen as needed.
• Ensures compliance with health requirements related to food and beverage operations.
• Investigates deficiencies and records issues, implementing corrective actions.
• Coordinates and records product transfers accurately.
• Participates in developing and rolling out special food and drink offerings.
• Places product and ingredient orders according to guidelines.

Skills

Customer service

Math skills

POS system experience

Tools

POS system

Job description

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Adheres to Standard Operating Procedures for the department and property; standards of code of conduct, attendance, appearance, cash handling, confidentiality, safety, food safety/sanitation and finally, Signature Guest Service.


• Trains Desert Room Front of House Team Members in all aspects of the Front of House operation, including order taking, cash handling, sequence of service, administration of approved food safety/sanitation practices, and venue cleanliness.


• Ensure that all menu items are available for service. Take corrective action to correct any product outages, including seeking assistance from leaders and the Culinary Team in order to satisfy any outages.


• Ensure the venue is properly always set up for efficient service, to include organizing, cleaning, and stocking, and condiments and inventory items.


• As needed, assumes various workstation positions within the venue, including taking and filling Guest Orders, assisting in


• Kitchen as needed, and answering calls and taking orders for Take-Out orders.


• Ensure accountability for all compliance issues, regulations, laws and health requirements as related to food and beverage operations.


• Investigate and report any deficiencies, system errors, or problem areas and provide corrective action to accomplish desired results.


• Coordinates and accurately record product transfers.


• Participate in the development and roll-out of special food and drink menu offerings.


• Place product and ingredient orders as directed according to current ordering guidelines/pars.

Requirements

• Must be at least 21 years of age.


• Six (6) months experience in fast food, deli or concession, ala-carte restaurant preferred. Experience with deli equipment preferred.


• Adequate mathematical skills and the ability to understand and utilize a POS system/count money and provide change.


• Able to work varied shifts and hours.


• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.